Return & Refund Policy

1. Overview

At CYBRIXEN, we are committed to delivering high-quality cybersecurity education. We want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the terms under which refunds may be requested and processed.

Please read this policy carefully before making any purchase on the Platform. By completing a purchase, you agree to the terms outlined herein.

2. Digital Products & Subscriptions

2.1 Course Access & Learning Rooms

Paid access to learning rooms, tracks, or subscription plans may be eligible for a refund under the following conditions:

• The refund request is made within 7 days of purchase
• You have not consumed more than 20% of the purchased content
• The access has not been used to download or export any materials

2.2 Subscription Plans

If you are on a recurring subscription plan:

• You may cancel your subscription at any time
• Cancellation stops future billing immediately
• No refunds are issued for the current active billing period
• Access continues until the end of the paid billing cycle

3. Certification Fees

Certification exam fees are subject to a stricter refund policy due to the nature of exam preparation and delivery:

4. Refund Eligibility Criteria

To be eligible for a refund, your request must meet all of the following:

• The request is submitted within the applicable refund window
• You provide your registered email address and order/transaction ID
• The purchase was made directly through cybrixen.com (not through a third-party reseller)
• The account has not been suspended or terminated for policy violations
• The refund is for a valid reason (technical issues, duplicate charge, etc.)

5. How to Request a Refund

To initiate a refund, please follow these steps:

1. Email us at info@cybrixen.com with the subject line: "Refund Request – [Your Order ID]"
2. Include your registered email address
3. Include the order/transaction ID from your purchase confirmation
4. Briefly describe the reason for your refund request
5. Attach any relevant screenshots or evidence if applicable

Alternatively, use our Contact Us page to submit your request.

We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days.

6. Refund Timeline

Once a refund is approved:

Refund processing times may vary depending on your bank or payment provider. CYBRIXEN is not responsible for delays caused by third-party payment processors.

7. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Certification exams that have been attempted
• Accounts suspended or banned due to Terms of Use violations
• Promotional or discounted purchases (unless explicitly stated otherwise)
• Completed or mostly-consumed course content (more than 80% accessed)
• Gift cards or voucher codes once redeemed
• Refund requests submitted after the eligible refund window

8. Disputes & Chargebacks

If you believe you have been incorrectly charged or have a billing dispute, please contact us at info@cybrixen.com before initiating a chargeback with your bank.

Initiating a chargeback without first contacting us may result in immediate account suspension while the dispute is under review. We are committed to resolving all billing issues promptly and fairly.

9. Contact Us

For refund requests or any questions about this policy, reach out to us: